Grumpyrocker

Here's a bit of advice if you want to get in business selling customised valve guitar amps.

When someone emails with the intention of spending several hundred pounds on your products don't react as though they have pissed on your chips.

Nor tell them that you can't be bothered to do "feature x" even though your bloody website is covered top to tail with pictures of amps you've built with the self same "feature x" installed.

Nor perhaps should you send a prospective customer a photo of their current amp to prove why it's shit, but at the same time show no interest in offering anything better.

Instead why not try to write emails with something other than a "stop bothering me and sod off somewhere else" tone, act pleased someone is interested in your work, or show some comprehension of customer service. Don't just act like a rat.

Thanks for nothing. You've just lost £400+.

Meanwhile I want to say well done to Roy at DV247. After my poor experience with the amp builder mentioned above DV247 was completely the opposite; excellent customer service and even price-matched a rival online store. That's how you do business and retain customers.